You can think of it as the FAQ section on your website if you don't have it. This doesn't always have to be the case! You can get much more value by creating and answering your own questions than by having none at all. One of the main reasons why the GMB Q&A feature gets underused is because business owners assume they need to wait for customers to ask questions so that they can then answer them. Read more about 7 Key Ways To Optimize Google My Business Listing For Business Creating Your Own Questions Otherwise, customers need to explicitly click the link 'See all questions (#)' to view all questions and their answers. If a question gets several upvotes, it may appear as a snippet in the business's Google listing. For businesses who don't have any questions asked, you can also click on 'Be the first to ask a question' to post it.īusinesses can respond to these questions by searching their business name in Google and clicking on the appropriate question while logging in to their GMB account. How Do GMB Questions & Answers Work?Īnyone with a Google account can ask and answer questions by searching on the GMB page of any business.Ĭlick on 'Ask a Question' to ask one. You can directly jump to a section of your choice or keep scrolling.

How To Use Google My Business Questions & Answers For Your Business?.

Do GMB Questions & Answers Benefit SEO?.Let's dig deeper into this article as to how this section works and how you can make the most out of it to gain customer trust.

This critical new section of your Google My Business page can make or break your business. This feature makes it easy to address common customers while also providing more information to Google about your services and products. They enhance your Google My Business profile with customer questions that you can directly answer and display on your page. The feature allows consumers to ask any questions related to a business on their respective Google My Business listing page. Initially available on android devices, GMB Q&A later rolled out across all devices in 2018. Google My Business questions and answers first started appearing back in August 2017.

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